All the motor dealers we work for value this facility
which allows customers to contribute to improving and
maintaining the highest quality of service
Our key aims
- We encourage easy access - Customers can now give
feedback here online
- We will record and analyse all complaints, compliments
and suggestions and pass them on only to the Dealer
concerned.
- We will make urgent contact to the relevant Dealer
where we receive an urgent complaint.
Please take a few moments to complete our customer
feedback form so that we can evaluate your comments.
If you are dissatisfied with your Dealers action, lack of action or standard
of service we want to hear from you. We see your comments
and complaints as an opportunity to help us improve
the service we provide. We would also be please to hear
from you if you have any suggestions or compliments.
If you have an idea on how we could do things better
please tell us. We can look into your suggestion to
see how this might work.
If something goes wrong at the Dealership please tell
us. We will report your concerns back to the Dealer
to investigate.
If you are pleased with the way the Dealer has dealt
with you please tell us. We can copy that way of working
through other Dealers.
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